Metro ride update

I received an e-mail not too long ago from Metro's customer service division, asking me to call them and supply more information on the 40-minute wait I endured for a Yellow Line train after a Nats game earlier this summer.

The operator I spoke to was very cordial and friendly, naturally asking for as much information as I could provide her, and while I doubt there's much for Metro to investigate in the matter (especially close to two months after the fact), they're nevertheless sending me a free trip ticket as compensation—which I actually didn't expect, though I'm very gratified by the gesture, because it shows me that Metro is taking their customer service more seriously than it recently has been. For my non-DC readers, Metro's gotten one hell of a bad reputation in the last several years for their customer service, not to mention various high-profile, embarrassing incidents (e.g., handcuffing a girl for eating a french fry).

While speaking with the customer service operator, it occurred to me to ask about the general service on the Yellow Line—specifically, the frequency of the train times. She assured me that the schedules haven't changed, and that they've in fact increased due to the line extension up to Fort Totten, even during off-peak and weekend hours. I haven't noticed this increase myself (hence why I was asking in the first place), but going forward, I'll try to make note of the time between trains and compare notes.

That being said, I think I can comfortably lay this matter to rest—even without $54 million!